Support

Support for licensed customers

Launch draft: replace this block with the production support email and response-time promise before live checkout.

What support covers

• License activation and deactivation problems.
• Private update and ZIP download issues.
• Installation on supported WordPress/PHP versions.
• Questions about plugin settings, field encryption, and upload protection.

Before opening a support request, check the compatibility page and test the issue on staging when possible.

What to include

Include the Stripe receipt email, plan, site URL, WordPress version, PHP version, plugin version, and a short description of the issue. Do not send form submissions, encryption keys, search keys, passwords, or customer documents.

Security reports

Security reports should include the affected version, reproducible steps, impact, and whether the issue requires privileged WordPress access. Do not disclose private customer data in reports.