Refunds

Refund and cancellation policy

Launch draft: confirm the final policy with local counsel/accounting before live sales, especially for EU consumer withdrawal rules and VAT.

Recommended launch policy

Offer a 14-day refund window for first purchases. A refund cancels access to future private downloads and updates, but it does not disable the installed plugin on the customer's WordPress site.

How to request a refund

Customers should contact support with the Stripe receipt email, order date, plan, and reason for the request. Do not ask customers to send card numbers or payment credentials.

Renewals

Customers can cancel renewal in the Stripe Customer Portal. The final production policy should state whether renewal payments are refundable and under what conditions.

EU digital content note

EU consumer rules can require clear withdrawal information before payment. If immediate access to downloads is provided, the checkout flow may need explicit consent and acknowledgement language. Confirm the final wording before switching to live payments.